Privacy Policy

At Moirath ("we", "us", "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (moirath.com) and use our services to purchase automated booking systems and custom website designs.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information") in the following ways:

A. Information You Provide to Us Directly

• Contact & Order Information: When you place an order, we collect your name, email address, phone number, profession (e.g., coach, therapist), and any custom message you include.
• Onboarding Data: After purchase, we collect details about your business, branding preferences, and scheduling requirements via our onboarding questionnaire to build your website.

B. Information Collected Automatically

• Device and Usage Data: We automatically log your IP address, browser type (User-Agent), device type, referring URLs, and pages visited on our site. This helps us secure our servers and understand how visitors use our platform.
• Cookies and Tracking: We use cookies to store your preferences (such as your cookie consent choice). We also use privacy-friendly analytics tools to measure website traffic.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Process your orders and deliver the custom website and booking system you purchased.
• Register domain names and set up Google Workspace accounts on your behalf.
• Communicate with you regarding your project, revisions, and support requests.
• Send transactional emails (e.g., order confirmations, payment receipts) via our email provider, SendGrid.
• Detect and prevent fraud, spam, and abuse. We use Google reCAPTCHA v3 on our forms to ensure human interaction.
• Analyze website usage trends to improve our marketing and user experience.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information. We only share it with trusted third parties who assist us in operating our business:

• Service Providers: We share data with Stripe (for payment processing), SendGrid (for delivering emails), and hosting providers necessary to launch your site.
• Google Workspace & Domain Registrars: To fulfill the Essential and Professional plans, we share your name and business details with domain registrars and Google to register assets in your name.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

4. Cookies and reCAPTCHA

We use a cookie consent manager to ensure you have control over non-essential tracking. If you accept, we utilize analytics to track aggregate site performance.

We also use Google reCAPTCHA v3 to protect our site from spam. This service collects hardware and software information (such as device and application data) and sends it to Google for analysis. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Use.

5. Data Retention and Security

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, such as fulfilling our contract with you, providing post-launch support, and complying with legal or tax obligations.

We use administrative, technical, and physical security measures (including SSL encryption and secure database architecture) to protect your data. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location (including the European Economic Area under the GDPR, or specific US states like California), you may have the following rights regarding your Personal Information:

• The right to access, update, or delete the information we have on you.
• The right of rectification (correcting inaccurate data).
• The right to object to our processing of your data.
• The right to request data portability (receiving a copy of your data in a structured format).
• The right to withdraw consent at any time.

To exercise any of these rights, please contact us at contact@moirath.com. We may ask you to verify your identity before responding to such requests.

7. Data Controller vs. Data Processor Distinction

This Privacy Policy applies to the data Moirath collects from you (our direct client). Once we build and hand over your custom website and automated booking system, you become the Data Controller for any information collected from your patients or clients. Moirath does not have access to, nor do we process or store, the personal or medical data of the end-users booking appointments through the websites we build for you.

8. Children's Privacy

Our services are intended for professionals and business owners. We do not knowingly collect personally identifiable information from anyone under the age of 18.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: contact@moirath.com